Total Quality Management Certification
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Total Quality Management Certification
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Earn your Total Quality Management Certification with a practical, ISO-aligned online program. Learn TQM principles, seven quality tools, PDCA, CTQs, control plans, and supplier quality. Finish in 6-8 hours and earn your certificate and digital badge.
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What's included?
Easy To Understand
We've designed our programs to make them easy to learn, even if you haven't taken training in years. Everything you need is included.
Self-Paced
Move at whatever speed is comfortable for you. Take the certification exam as soon as you're ready. You have access for 1-year!
About This Certification Course
Total Quality Management (TQM) is a practical, company-wide way of working that puts the customer at the center and builds quality into every process-not just at the end with inspection. It teaches teams to see work as a system, measure what matters, reduce variation, and solve problems with simple, repeatable tools like PDCA, Pareto, and control charts. The result is fewer defects, faster flow, clearer handoffs, and a culture where continuous improvement is part of everyone's job.
Earning your Total Quality Management Certification signals to employers that you can turn customer promises into measurable results. It shows you know how to map a process, find root causes, prevent mistakes at the source, and prove improvements with data. Whether you lead a team or contribute to a critical value stream, this certification helps you cut rework, shorten lead times, raise satisfaction scores, and speak the same quality language as your executives, auditors, and suppliers.
When you choose the Management and Strategy Institute (MSI), you're choosing one of the most respected names in online professional certification. MSI is trusted by thousands of organizations worldwide and proudly holds thousands of 5-star reviews across every major platform.
MSI programs are completely self-paced, affordable, and designed by experts who understand what businesses need most-qualified professionals who can make measurable improvements. With MSI, you'll gain not just a respected credential, but the confidence and credibility to take your career to the next level.
Earning your Total Quality Management Certification signals to employers that you can turn customer promises into measurable results. It shows you know how to map a process, find root causes, prevent mistakes at the source, and prove improvements with data. Whether you lead a team or contribute to a critical value stream, this certification helps you cut rework, shorten lead times, raise satisfaction scores, and speak the same quality language as your executives, auditors, and suppliers.
When you choose the Management and Strategy Institute (MSI), you're choosing one of the most respected names in online professional certification. MSI is trusted by thousands of organizations worldwide and proudly holds thousands of 5-star reviews across every major platform.
MSI programs are completely self-paced, affordable, and designed by experts who understand what businesses need most-qualified professionals who can make measurable improvements. With MSI, you'll gain not just a respected credential, but the confidence and credibility to take your career to the next level.
View 2026 Course Syllabus
Module 1: TQM principles, history, and culture
- Learning objectives
- Explain what TQM is and why it improves customer satisfaction and cost performance
- Summarize key contributors: Deming, Juran, Feigenbaum
- Describe the role of leadership, employee involvement, and quality circles
- Define cost of poor quality and prevention-appraisal-failure categories
- Key topics
- TQM philosophy and system thinking
- Deming's 14 Points at a practical level
- Juran Trilogy: quality planning, control, improvement
- Customer focus and value definition
- Cost of quality concepts and basic metrics
Module 2: Process thinking and the seven basic quality tools
- Learning objectives
- View work as a process with inputs, activities, outputs, and customers
- Collect simple data and separate common cause from special cause signals
- Apply the seven basic tools to understand issues and prioritize action
- Key topics
- Process mapping at a basic level
- Data types and simple sampling for everyday use
- Seven tools: check sheet, Pareto, flowchart, cause-and-effect, histogram, scatter, basic control charts
- Interpreting a basic control chart to decide next steps
Module 3: Problem solving and continuous improvement
- Learning objectives
- Use PDCA or PDSA to structure small, fast improvements
- Write clear problem and goal statements tied to customer needs
- Find root causes and verify fixes before standardizing
- Key topics
- PDCA steps and evidence needed at each step
- Problem framing, baseline measures, and simple targets
- Root cause analysis with five whys and cause-and-effect review
- Corrective versus preventive actions
- Leader standard work and visible checks to sustain gains
Module 4: Deployment, ISO 9001 alignment, and supplier-customer loops
- Learning objectives
- Translate voice of the customer into measurable CTQs
- Build simple controls and records that align with ISO 9001 expectations
- Close the loop with suppliers and internal customers
- Key topics
- VOC to CTQ translation in plain language
- ISO 9001 basics: policy, objectives, process ownership, internal audits, management review
- Control planning and evidence creation that customers and auditors can trust
- Supplier quality expectations and feedback mechanisms
Recognized Certifications
TQMP Digital Badge
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Frequently asked questions
Are There Prerequisites?
There are no prerequisites for this certification program. The training material includes all of the course work required to learn the skill and prepare for the MSI exam.
How long is the training course?
The training course is self-paced. Time to complete and fully comprehend will vary with every individual. It may take several days or weeks of study before you feel comfortable to take the final test. You may take the final exam as soon as you’re ready. You have 1 year from the date of purchase to complete the course.
How is the exam structured?
This certification exam is timed. The exam is completed online from home or work. You may take the exam as soon as you are ready, it does not need to be scheduled in advance. All questions are multiple choice. The exam is an “open note” exam, meaning you may use any notes you’ve taken while studying.
How in-depth is the training?
It is designed to give you a solid understanding of the subject and prepare you for the certification exam. All training and the exam are completed online. No additional study material is required.
Pay Scale for a TQM certified professional
The potential pay scale for professionals with a Total Quality Management (TQM) Certification often falls in the $65,000 to $85,000 range per year, depending on factors like industry, location, and experience. As an mid-level quality credential, TQM builds a strong foundation in process improvement, problem-solving, and day-to-day efficiency-skills that help you contribute measurable results from day one.
Influence of TQM certification on promotions
Earning a Total Quality Management (TQM) Certification can give you a strong edge when pursuing a promotion. It highlights your commitment to continuous improvement and your ability to lead quality initiatives that boost efficiency, reduce rework, and raise customer satisfaction.
Total Quality Management Certification
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