Change Management Certification

Module 1: Understanding Organizational Change

Overview:
This module introduces the foundations of change management and examines how organizations evolve, adapt, and sometimes fail. It explores the inevitability of change, the types of change organizations experience, and the human side of change, including how people react and why those reactions matter.

Topics Covered:

• Why Organizations Fail
  Learn why some businesses struggle with adaptation and how poor planning and resistance can lead to failure.
  Learning Outcome: Understand how businesses go through change and what factors lead to failure.
• Is Change Inevitable?
  Examine the cyclical nature of organizational growth and how to identify when change is necessary.
  Learning Outcome: Understand how to recognize change and if it will occur.
• Types of Change
  Explore different forms of change-strategic, structural, technological, and cultural-and how they evolve within an organization.
  Learning Outcome: Learn the path that companies follow while changing.
• Leadership versus Management
  Discover the distinction between leading change and managing operations, and why both roles are essential.
  Learning Outcome: Understand the difference between leading and managing.
• Two Theories of Change
  Compare and contrast the two archetypes of change theory-planned and emergent approaches.
  Learning Outcome: Understand the two theories of change.
• How Change Affects People
  Understand human behavior during transitions, emotional responses, and ways to support teams.
  Learning Outcome: Understand how ideas spread and how people react to change.
• Why Reaction to Change Matters
  Explore the personal transition curve and how it influences motivation and productivity.
  Learning Outcome: Understand the personal transition curve.
  
  

Module 2: Managing Change Effectively
Overview:
This module focuses on the structured management of change using practical tools and techniques. Students will explore stakeholder engagement, resistance management, leadership strategies, and the use of the Deming Cycle (PDCA) to ensure continuous improvement.

Topics Covered:

• How Organizational Change Works
  Examine how change impacts both structure and culture and how to balance them effectively.
  Learning Outcome: Understand how organizational change works.
• Principles of Effective Change
  Study the fundamental principles behind a well-planned and well-executed change program.
  Learning Outcome: Understand the principles of effective change.
• The World is Changing... Fast
  Review how industrial revolutions and technological shifts shape modern business transformation.
  Learning Outcome: Review a brief history of corporate/business change.
• Managing Resistance
  Learn how to identify, understand, and reduce resistance to change using behavioral and communication techniques.
  Learning Outcome: Understand why people are afraid of change and how to overcome their resistance.
• Stakeholder Engagement
  Explore methods to gain buy-in from stakeholders and maintain communication throughout the process.
  Learning Outcome: Understand the importance of stakeholder engagement.
• How to Manage Change (PDCA Cycle)
  Use the Plan-Do-Check-Act model to manage transitions systematically and assess success.
  Learning Outcome: Identify skill gaps and infrastructural needs through a structured approach.
• Skill Management
  Learn how to assess organizational competencies and use a skills matrix to plan development.
  Learning Outcome: Use a skill matrix to identify areas that need improvement.
• Mentoring, Coaching & Motivating
  Understand how to coach, mentor, and motivate individuals to embrace change confidently.
  Learning Outcome: Evaluate performance and apply coaching and mentoring to motivate toward change.
• Management Tools for Change
  Explore brainstorming, cause-and-effect diagrams, and prioritization tools for effective implementation.
  Learning Outcome: Use tools to identify focus areas and drive the change process forward.